❓ Frequently Asked Questions

📦 Orders & Shipping

Q: How long does it take to process my order?
A: All posters are custom-made and processed within 1 business days before shipping.

Q: Which carriers do you use?
A: We ship via Leopard, TCS, or Pakistan Post depending on your location and shipping selection.

Q: When will I receive my order?
A: Once shipped, domestic (Pakistan) deliveries can take up to 7 business days, while international orders may take up to 60 days before a refund or resend is eligible. 

Q: Can I track my shipment?
A: Yes. You’ll receive a tracking number via email once your order ships. Use it on the courier’s site to monitor your package. Only contact us if there's no status change after 7 days (domestic) or 60 days (international)

📄 Refunds, Exchanges & Returns

Q: What if my poster arrives damaged or incorrect?
A: Report the issue immediately. You may request a refund or replacement per our policy.

Q: What is your cancellation policy?
A: You may cancel within 24 hours of placing your order for a full refund. After processing begins (after 24 hours), cancellation may not be possible.

🖼️ Product & Design

Q: What sizes are your posters?
A: We offer two standard sizes:

• 24″ × 36″ (classic large format)

• 16″ × 24″ (compact Size)

Q: Are electronic versions (PDFs) available?
A: No. We only offer printed posters—no digital or downloadable versions. This maintains the quality and uniqueness of our designs.

Q: Do you provide custom tree design services?
A: Sorry, no. We offer only curated, pre-designed family tree posters. We do not design custom charts from submitted data or personal tree lists.

🎥 YouTube Channel

Q: What is The Infotainment Channel?
A: It’s our YouTube channel where we produce video versions of family tree posters—covering various lineages such as Hazrat Ali, Ertuğrul & Osman Ghazi, Saladin, and more in Urdu and Hindi. We’ve been publishing these visuals since 2021.

Q: Is every poster topic shown on YouTube available as a print?
A: Not always but most of them are available. Check product listings for availability details.

💬 Support & Feedback

Q: How can I reach you?
A: Any inquiries can be directed to ehtishamgeneral@gmail.com, or use our contact form on the site or the YouTube community tab.

Q: Where can I find official help or policies?
A: For order-specific queries (e.g. shipment, changes, damage), visit our Help/Support page. For policies like shipping, refunds, and terms, refer to their respective pages.