Refund policy

1. ✅ Returns, Exchanges & Refunds

  • Due to the custom-made nature of our posters, we only accept returns or refunds for items that are defective, damaged, or sent incorrectly.
    Posters ordered in error or changed your mind? Unfortunately, these are not eligible outside of defect cases.

2. 🗓️ Time Frame for Claims

  • Please report any issue within 7 calendar days of delivery.

  • Requests after this period will not be accepted.

3. ✉️ How to Request a Return or Refund

To begin a resolution, please email info@infotainmentcharts.com with:

  • Your order number or the email/name used for the purchase

  • A clear description of the issue

  • Photos of the product, especially showing defects or wrong item (preferably on a flat, well-lit surface)

Specify whether you'd prefer a refund or a replacement (resend).
You generally do not need to return the item unless explicitly instructed.

4. 💵 Refund Handling

  • Refunds are issued in the original payment method (e.g. credit/debit card).

  • Shipping charges and delivery fees are non-refundable.

5. 🆕 Replacement (“Resend”)

  • For damaged or incorrect posters, if requested, we'll print and send a replacement at no extra cost.

  • No need to ship the original item back unless instructed.

6. ❌ Cancellation Policy

  • Orders can be canceled within 24 hours for a full refund, provided they haven’t entered the printing phase.

  • Cancellations requested after that time may not be possible.

7. 📦 Shipping Faults & Delivery Issues

If your shipment is lost, delayed, or not delivered within an expected timeframe—typically 07 days domestic or 60 days international—you may submit a refund/resend request.

📝 Summary Table

Scenario Eligible for Refund or Replacement? Notes
Damaged upon arrival ✅ Yes No return needed; photo evidence required
Wrong item received ✅ Yes Replacement or refund per request
Change of mind or preference ❌ Not eligible All sales final unless defect is present
Cancellation within 24 hours ✅ Yes Full refund if not processed or printed yet
Delay beyond threshold ✅ Yes Request after 07 days (domestic) / 60 days (intl)

🧾 Why This Policy Exists

Because each poster is printed to order, returns are impractical unless there’s a valid defect or mistake (similar to portfolio charts and visual art printers). We strive for transparency on eligibility and resolution so customers know what to expect up front.